FAQ
EVERY QUESTION MATTERS.
WE’RE HERE TO SUPPORT YOU WITH HONESTY, ATTENTION, AND GRACE.
How Can I Contact Besesi For Support?
Our team is dedicated and always here to help. You can reach us anytime at info@besesi.com, and we’ll get back to you as soon as possible.
How Can I Access The Besesi People Page?
Each beSeSi customer receives a unique code with their first order. This code grants access to our exclusive beSeSi People page, where you'll enjoy a genuine connection with our brand and community, including:
- Early access to new collections
- Opportunities to share ideas and feedback, including shaping the future of our products
- Exclusive content and experiences, thoughtfully curated just for our private circle
If you already have your code, you can log in at beSeSi People to join our private circle.
Can I Return Or Exchange My Item?
We want you to love your beSeSi® piece.
If you’re not fully satisfied, you can return unused items in their original condition within 14 days of delivery.
To start a return or exchange, please email info@besesi.com
with your order details.
As we create in small, limited batches, exchanges depend on availability.
Do You Ship Internationally?
Yes — we offer worldwide shipping.
Delivery times vary by destination, but most orders arrive within 7–14 business days.
Once your order ships, you’ll receive a tracking number to follow its journey.
How Should I Care For My Besesi Piece?
To preserve the timeless beauty of your piece:
• Wipe gently with a soft, damp cloth
• Avoid oils, harsh chemicals, and animal-based conditioners
• Store it inside its protective beSeSi® dust bag when not in use
Our materials are naturally durable — no special treatments are needed.
When Will The Next Product Launch?
Each beSeSi® design is a limited edition.
Once sold out, it will not return — because we don’t follow trends, we create moments.
Our next piece is currently in the making.
Stay connected via social media and the beSeSi People page for updates and early access.
Where Are Your Products Made?
At beSeSi, we think globally to bring you the best in design, while our products are expertly produced in Turkiye. Every piece is proudly crafted in collaboration with local artisans, ensuring exceptional quality, meticulous care, and a deep reflection of ethical craftsmanship and fair working conditions.
What Is Olive Pomace Leather?
Olive pomace leather is a pioneering, plant-based material that we proudly source from innovators like Oleatex.
It is derived from the pomace, the solid waste leftover after olive oil production. By utilizing this abundant agricultural byproduct, Oleatex has created a sustainable material that offers a refined elegance and rich texture while being completely free from animal-derived ingredients. This process significantly reduces waste and provides a beautiful, durable option with a significantly lower environmental footprint.
To learn more about the technology and sustainability behind the material we use, please visit the official Oleatex page.